Shipping & Returns

Shipping Policy

Last updated: 08/19/2026

At Goats & Giggles by Goats Rock Ranch, we partner with Printful to fulfill and ship your orders directly to you. Most items are made to order, which helps reduce waste and allows us to offer a wide variety of designs.

Orders are typically processed and produced within 2–5 business days after payment confirmation.
During peak seasons, holidays, or promotional periods, processing may take up to 7 business days or longer for certain specialty products (such as knitted sweaters).
The most accurate processing estimates are provided on individual product pages.

Once your order has been produced, it will be handed off to the shipping carrier. Typical estimated delivery times are:

Standard Shipping: Approximately 5–10 business days
Express Shipping: Approximately 2–5 business days (where available)

Delivery times are estimates and may vary based on destination, carrier, and external factors such as weather, carrier delays, or high seasonal volume. We cannot guarantee specific delivery dates.

We currently ship to addresses within the United States.
International shipping may be available for select products or destinations. Please contact us for details if you’re outside the U.S., and we’ll let you know what’s possible for your location and the item you wish to order.

Shipping costs are calculated at checkout based on your location, selected shipping method, and the items in your order.
From time to time, we may offer free shipping promotions (for example, on orders over a certain amount). Any such offers will be clearly indicated on the site or in promotional materials.

Once your order ships, you’ll receive a shipping confirmation email that includes a tracking number.
You can use this tracking number to follow your package’s progress through the carrier’s tracking page.

If your package is:

Marked delivered but you cannot find it
Lost in transit
Damaged during shipping
Delivered to the wrong address

Please contact us as soon as possible at thegoatgranny@goatsrockranch.com with your order number and any relevant details or photos.

We will work with our fulfillment partner and the carrier to investigate and help resolve the issue as quickly as we can.

Please double-check your shipping address before completing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
Once an order has entered production, address changes may not be possible. If you notice an error, contact us immediately and we’ll do our best, but we cannot guarantee changes after processing begins.

If you have questions about this Shipping Policy, please contact us at:
Email: thegoatgranny@goatsrockranch.com

Return & Exchange Policy

Last updated: 08/19/2026

At Goats & Giggles by Goats Rock Ranch, we want you to be completely satisfied with your purchase. Most of our products are made to order and fulfilled by our trusted partner Printful, and returns are processed in coordination with their facility.

You have 30 days from the date of delivery to initiate a return for a refund or exchange.

To initiate a return:

Email us at thegoatgranny@goatsrockranch.com with your order number and reason for return.
Please include clear photos if the item is damaged, defective, or misprinted.
Once your return is approved, we will provide you with return instructions and, where applicable, a prepaid return label.
Package the item securely in its original packaging (if available).
Ship the item back using the provided return label or as instructed in our reply.

To be eligible for a return, items must:

Be unused, unwashed, and in original condition
Be free from damage not caused by manufacturing or printing defects
Be returned within 30 days of delivery

Because many of our products are made to order, certain items (such as personalized or custom designs) may have limited return options or may be considered final sale. Any such restrictions will be noted on the product page when possible.

Once your returned item is received and inspected:

Please allow 3–5 business days for us to process the return.
Approved refunds will be issued to your original payment method.
It may take an additional 5–10 business days for the refund to appear on your bank or card statement, depending on your financial institution.

Shipping costs are generally non-refundable unless the return is due to our error or a defective product.

If you would like an exchange (for example, a different size or a replacement for a defective item):

We will begin processing the exchange after we have received and inspected the returned item.
In some cases, it may be more efficient to issue a refund and have you place a new order for the desired item. We will let you know which option applies in your situation.

If you receive an item that is:

Damaged in transit
Misprinted or defective
Incorrect (wrong size, color, or design from what you ordered)

Please contact us as soon as possible at thegoatgranny@goatsrockranch.com with:

Your order number
Photos clearly showing the issue

We will work with our fulfillment partner to arrange a replacement or other appropriate solution at no additional cost to you.

If you have questions about this Returns & Exchanges Policy or how we handle your information, please contact us at:

Email: thegoatgranny@goatsrockranch.com